Events

ECA Breakfast Conference 8th March 2018

ECA are pleased to invite you to our next Breakfast Networking event on 8th March 2018 at The Best Western, Marks Tey Hotel 8am - 12pm

The programme of events will be finalised in the New Year

Details

  • to
  • The Best Western, Marks Tey Hotel, Colchester Essex CO6 1DU

How to book

please email the ECA office

office@eica.org.uk

to reserve your place

 

 

ECA registered Managers Network meeting in association with ACCTV - 7th February 2018

Essex Care Association would like to invite you to the third Registered Managers Network meeting on 7th February 2018 at The Best Western, Marks Tey Hotel

Meeting Number 3Customer Service:Providing a 5 Star Service

“Appreciate service as a fundamental philosophy, Implement specific service strategies: the hospitality model, going the extra mile, exceeding expectations, demonstrating courtesy, under promising, over delivering”

This is a really informative course which can be implemented in your business in lots of ways.

Also meet with a representative from National Activity Providers Association (NAPA) who will be giving a short presentation on the support services and resources that NAPA has to offer

 

Details

  • to
  • The Best Western Marks Tey Hotel, Colchester Essex CO4 1DU

How to book you place

To book your place please email office@eica.org.uk

ECA members are entitled to one free delegate space - additional spaces will be charged at £25.00 per delegate

Non ECA members will be charged £25.00 per delegate.

Cancellations must be notified to save ECA any unneccessary costs. There will be a charge of £25.00 per delegate for non attendence

 

What They Say

The breakfast briefing held in June 2011 about completing the CQC Provider Compliance Assessments was very helpful. It has given me the confidence to start work on this and keep in closer touch with my CQC inspector

- Attendee at Breakfast Briefing